Through the reporting office you can report violations confidentially – anonymously too. Reports are only read by the people appointed as the reporting office. This requires the “Compliance” module to be enabled. The rules come from the Hinweisgeberschutzgesetz (HinSchG), the German Whistleblower Protection Act.
Report a concern
Open “Menu” → “Reports & saved” → “Report a concern” and choose “Your employer's reporting office” or “Head office reporting”. The link also works without signing in.
Under “What is it about?” choose the topic and describe what happened under “Description”.
“Report anonymously” is ticked by default. If you want to be reachable, untick it and give your name and contact details.
Attach up to three pictures if needed and tap “Submit report”.
Write down the “Reference” and “Your access code”. The code is shown only once.
With the code you later open your mailbox via “Open mailbox”, read questions and send answers – without giving your name.
For the reporting office
Open “Menu” → “Reports & saved” → “Report a concern”. The page is called “Whistleblower protection”. Under “Set up reporting offices”, head office sets up its reporting office and partners set up the one for their business.
Under “Case handlers”, appoint the case handler and a deputy, and share the public link (also as a QR code).
If you are appointed as case handler, “Reports & saved” also shows “Reporting office” with the number of open reports – one tap takes you straight to the inbox.
For a new report, tap “Acknowledge receipt” – within 7 days.
Work on the case with “Send message” and entries in the “Case file (internal)”.
Within three months, give feedback with “Give feedback” and finish with “Close case”.
The list shows “Acknowledge by …” and “Feedback by …” for each case, with the state “open”, “due soon”, “overdue” or “done”. The statuses are “Received”, “In progress” and “Closed”. Cases are deleted three years after they are closed, unless you keep them longer.
- In the browser
- Submit and handle reports.
- In the app
- The app opens the reporting office in the browser. You handle cases in the browser under “Whistleblower protection”.