How can we help?
Guides for head office, partners and teams – step by step, with the labels you see in Symiko.
Topics
- Getting startedAccess, invitation, two-factor sign-in, password and language.7 articles
- For head officeLocations, partners, modules, handbook, projects, early warning, newsletters and tickets.18 articles
- For partnersInvite your team, assign roles, multiple locations and orders.7 articles
- Rota & timePlan shifts, clock in, absences, working-time models and month-end close.11 articles
- Hygiene (HACCP)Control points, temperatures, deviations, late entries, inspection report and training.7 articles
- Handbook & AcademyRead and confirm chapters, read offline, courses, tests and certificates.3 articles
- HRStaff file, personal details, templates, payslips, expenses, recruiting and more.14 articles
- CommunicationNews, chat, tasks and screens in the store.4 articles
- Account & securityProfile, notifications, birthday, data access request and deleting your account.7 articles
- FAQShort answers to the most common questions.1 article
Popular articles
- Rota & timeRequest holiday, report sick, absencesHoliday, sick leave, child sick, working from home, half days and absence by the hour: request, approve and add cover.
- Team
- Partner
- Getting startedAccept an invitation and create your accountWith the link from your invitation, you create your account in a minute: check your name, set a password, done. The link is valid for 14 days.
- Head office
- Partner
- Team
- Getting startedOpen Symiko: in the browser and as an appSymiko runs in the browser at symiko.de/login and as an app for iPhone and Android. Here is how to get in – whichever way suits you.
- Head office
- Partner
- Team
- Getting startedForgot or change your passwordWith “Forgot password?” you get a link by email and set a new password. When you are signed in, you change it in your profile.
- Head office
- Partner
- Team
- Rota & timeClocking: in, break, outRecord working time with “Clock in”, “Start break”, “End break” and “Clock out”: in the app, on the store device and when the network is patchy.
- Team
- Partner
- Rota & timePlanning shifts and publishing the rotaAdd shifts, check the notes on German working time law and publish the rota. Only then does your team see it and get a message.
- Partner
- Team
- Hygiene (HACCP)Recording temperatures and checksDue checks are in the hygiene list: enter the value, tap “Record”. If a value is out of range, Symiko asks for the immediate action.
- Partner
- Team
- For head officeInvite partners and peopleInvite partners one by one or all at once with "Build your network". Symiko emails them, reminds after 3 and 10 days; invitations last 14 days.
- Head office
Didn't find what you need?
Inside Symiko, “Help” is always there – in the browser the question mark at the top, in the app under “Menu”: there you'll find the handbook, your support contact and the “Create ticket” button. Questions about your own processes are best answered by your head office. For questions about Symiko itself, write to us at hello@symiko.de.