Terms of use

These terms apply to everyone who uses Symiko – head offices, franchise partners, employees and anyone submitting content via Symiko’s public pages. The provider is Yusuf Gökce (sole proprietorship trading as “SMK Group”), see legal notice. For businesses that engage Symiko, their contract with us and the data processing agreement also apply; in case of conflict, the contract prevails.

Access is only created by an invitation from the head office or the employer, who decide which features you can use. Keep your password and second factor secret and do not share your access. When your work ends, the inviting business can deactivate your access.

In particular, the following is not allowed:

• content that breaks the law, such as insults, threats, incitement to hatred or depictions of sexual abuse;
• content that infringes the rights of others, such as copyright, trademarks or personality rights, or other people’s personal data without a legal basis;
• harassment, discrimination and spying on other people;
• malware, attacks on Symiko’s security, circumventing permissions and automated mass retrieval;
• advertising for third parties and spam.

The respective customer is primarily responsible for content in its system. Head offices and employers can hide or delete content in their system and block access; their own rules apply to these decisions.

Notices: anyone can notify us of content they consider illegal via the notice form or by email to hello@symiko.de. We confirm receipt if an email address is given.

Review: notices are reviewed by a person, promptly and impartially. We use no automated tools to detect or moderate content and do not analyse content in customer systems on our own initiative. If a notice concerns a customer system, we involve the responsible customer.

Measures: if content is illegal or breaches these terms, we may remove or disable it, hide it on public pages and, for repeated or serious breaches, restrict or suspend an account. We choose the mildest effective measure. If we suspect a criminal offence threatening the life or safety of persons, we inform the competent authorities (Art. 18 DSA).

Statement of reasons and review: anyone affected by a measure receives a statement of reasons from us with the facts, the legal ground or rule breached and the available remedies (Art. 17 DSA). The notifier is informed of our decision. Both can ask us via hello@symiko.de to review the decision; recourse to the courts remains open.

Misuse: if someone frequently submits manifestly unfounded notices, we may stop processing their notices for a reasonable period after a prior warning.

We continuously develop Symiko. Features may change; availability commitments are set out in the contract with the respective customer. We update these terms when features or the law change and announce material changes to our customers in advance.

How Symiko processes personal data is described in the privacy policy.