Report illegal content

Symiko is a hosting service within the meaning of the Digital Services Act (Regulation (EU) 2022/2065, “DSA”). We store content that users of our customers provide – such as posts, comments, chat messages and documents – and we publish some of it, for example job adverts at symiko.de/jobs and public forms at symiko.de/f.

You can use this form to notify us of content you consider to be illegal. You do not need an account.

Symiko provides software to franchise and multi-location businesses. The content in a customer system comes from that system’s users; the respective customer is primarily responsible for it. Symiko stores it as a hosting service. If you know which system the content belongs to, you can also contact its head office directly. We review every notice submitted through this form ourselves.

• Confirmation of receipt: you immediately receive a case number and, if you gave an email address, a confirmation by email (Article 16(4) DSA).
• Review: we review the content in a timely, diligent, non-arbitrary and objective manner. The review is carried out by people; we do not use automated means to take decisions on notices. Where necessary, we involve the customer system concerned.
• Decision: if the content is illegal, we remove it or disable access to it, or have the responsible customer system do so. Otherwise it remains available.
• Information to you: we inform you of our decision and of the possible means of redress (Article 16(5) DSA).
• Statement of reasons to the person concerned: if we restrict content, the person who provided it receives a statement of reasons (Article 17 DSA). We only disclose your identity where strictly necessary (Article 17(3)(b) DSA).
• Authorities: if we become aware of a criminal offence involving a threat to the life or safety of persons, we inform the competent law enforcement authorities (Article 18 DSA).

If you disagree with our decision, write to us at hello@symiko.de, quoting the case number, and we will review the decision again. You may also lodge a complaint with the Digital Services Coordinator – in Germany the Bundesnetzagentur (Article 53 DSA) – and you can take legal action before the courts. The same applies to persons whose content we have restricted.

Single point of contact under Articles 11 and 12 DSA – for Member States’ authorities, the European Commission and the European Board for Digital Services as well as for users:

Email: hello@symiko.de
Languages: German and English

Your message is read and answered by people; we do not use automated tools for this. Our postal address is in the legal notice.

We store the information from this form in order to handle the notice and to meet our obligations under the DSA (Article 6(1)(c) GDPR in conjunction with Article 16 DSA). Only Symiko’s platform operations team has access. We delete the notice two years after our decision; notices without a decision two years after receipt.

We do not store your IP address. To prevent abuse, we count requests for one minute using a non-reversible check value only. More in our privacy policy.