Nobody signs in on the store device. Instead, each person enters their personal code: 4 to 6 digits. This is how the device knows who is standing in front of it. In the admin pages and in the app, this code is called “clock PIN”.
The code is not a password. It only works on store devices and never for signing in to the app.
Set your own code
Open “Menu” → “Time & pay” → “Time tracking”.
Open “My clock PIN”. It shows whether you already have a code.
Enter 4 to 6 digits and repeat them in the second field.
Save. Your new code works straight away on all store devices at your locations.
- In the browser
- In the browser, tap “Set PIN” or “Change PIN” under “My clock PIN”, fill in “New PIN” and “Repeat PIN” and tap “Save”.
- In the app
- In the app, tap the “My clock PIN” row, fill in “New PIN (4–6 digits)” and “Repeat PIN” and tap “Save PIN” or “Change PIN”.
- Simple sequences like 1234 or 4321 and repeats like 1111 are not allowed.
- Each code may only be used once at your location. If it is already taken, choose another one.
- You have at most five attempts in 24 hours to set a new code. Rejected attempts count too.
You only see “My clock PIN” if you have to clock in. Your manager sets this in “Time tracking” in the “Who clocks in” section.
Give out a starter code (for managers)
New employees often do not have a code yet. In that case, you as the partner or head office give them a starter code. With it, the person can get going on their first day.
Open “Menu” → “Settings” → “Store devices” and go to the “Team PINs” section.
Tap “Assign starter PIN” next to the person and enter 4 to 6 digits.
Tell the person the code in person. Do not send it to a group chat.
The list then shows “starter PIN (must be changed)” next to the person. Give each person their own starter code.
The first time on the store device
On the store device, tap the function you need, for example “Clock in”. If the device has only one function, you go straight to the code entry.
Enter your starter code and tap “Next”.
The device shows “Choose your own code.” Enter a new code with 4 to 6 digits.
Enter the new code once more. After that, you go straight on, and from now on only your own code works.
Important: A starter code only works with internet. If the connection is down right now, wait a moment or clock in with the app.
Forgot your code
Nobody can look up your code, not even your manager. You simply set a new one. You do not need to know the old one for this.
- Yourself: choose a new code in “Time tracking” under “My clock PIN”, as described above.
- With help from your manager: partners or head office give you a new starter code under “Team PINs”. With “Reset PIN”, they delete the code completely. The person can then only clock in again once a new code is set.
Locked after wrong codes
So that nobody can try out other people's codes, the system locks after too many wrong entries. After each mistake, the device shows “Wrong code, try again.”
| What happens | What you see | What helps |
|---|---|---|
| Too many wrong codes in a row on the device | “Too many wrong codes. Locked until …” | Wait until the time shown. |
| Too many failed attempts for you as a person | In the app under “My clock PIN”: locked until … | Set a new code. This lifts the lock. Or your manager taps “Unlock” under “Team PINs”. |
| A lot of unknown codes in one day | The device accepts no more codes until midnight. | Your manager gets a notification. Until then, clock in with the app. |
| Too many unknown codes without internet | “Too many unknown codes without internet. Please wait until ….” | Wait a moment or clock in with the app. |
One code for all locations
Your code belongs to you, not to a device. If you work at several locations, you use the same code everywhere. But a store device only recognises you at a location where you are listed.
Without internet
Without internet, the device only recognises codes it has already recognised correctly with internet. To do this, it does not store any codes or a list of names, only a protected fingerprint. Anyone who has never clocked in on this device with internet sees “Without internet this device does not know this code yet. Clock in with the app or tell your manager.” Then clock in with the app or let your manager know.
Tip: If you have changed your code, enter it on the device once with internet. From then on, the device knows it even without a connection.
Frequently asked questions
Why does the store device say “code” and the app say “PIN”?
They are the same thing. On the store device it is simply called “code”. In the admin pages and under “My clock PIN”, it is called “PIN”.
The device says my code is not unique. What now?
This means another person at your location uses the same code. In the app, choose a new one under “Time tracking” → “My clock PIN”.
Does the device show my name before I enter my code?
No. Without a code, the device shows no names and no times. After you enter your code, it only shows your first name, plus the first letter of your surname if needed.