Skip to content

Managing store devices

For
  • Head office
  • Partner
Works in the browser and in the appUpdated

On the “Store devices” page, you control all the tablets in your stores: which devices there are, what they can do and how they behave. It also holds the settings for clocking, for your team's codes and for hygiene reminders.

Head office sees all locations in the system. Partners see their own locations, even if they have several.

Open the page

  1. Open “Menu” → “Settings” → “Store devices”.

  2. Or open “Menu” → “All settings” and tap “Store devices” in the “Working time & absence” section.

The page used to be called “Time clocks”. Old links lead here automatically. You see the page if you are allowed to use the rota or hygiene. The clocking rule, team PINs and clocking settings only appear if you have the rota.

In the browser
In the browser, all sections are listed one below the other on a single page.
In the app
In the app, you will find the same sections on the “Store devices” screen under “Menu” → “Settings”.

The device list

Under “Devices”, you see all paired devices, sorted by location. For each device you see:

  • its name, for example “Counter”,
  • its functions and device type, for example clocking and hygiene on an “Own device”, and “Sound off” if the sound is switched off,
  • when it was last connected, for example “last connected 26.10.2026, 21:44”, or “never connected”,
  • how many entries are still waiting to be sent, if the device has just been working without internet,
  • “Notifications on” if the device receives notices, and “is showing an unpair code” if someone has started unpairing on the device.

Edit a device

  1. Tap “Edit” next to the device.

  2. Change the “Device name” if needed.

  3. Under “Functions”, switch “Clocking”, “Hygiene” or “Checklists” on or off. At least one function must stay on.

  4. Choose the “Device type”: “Own device” or “Shared device”.

  5. Switch “Sound for notices” on or off. Without sound, the device only shows successes and notices on the screen.

  6. Tap “Save”. The device picks up the change the next time it contacts the server.

If you switch off “Clocking”, the device no longer accepts clock-ins. It still delivers clock-ins it saved earlier without internet.

A device always belongs to exactly one location. To move it to another location, unpair it and pair it again there. How pairing and unpairing work is explained in Setting up a store device.

Clocking at this location

In the “Clocking at this location” section, you decide for each location how the store device reacts when people clock in.

Clocking settings per location
SettingWhat it doesWho can change it
“Notice for early clock-in”Anyone who clocks in more than this many minutes before their shift sees a notice. Default: 15 minutes.Head office and partners
“Reminder when someone is missing”If a person has not clocked in this many minutes after their shift starts, the device reports it without a name. Default: 15 minutes.Head office and partners
“Time counts from”“Clock-in”: paid from the clock-in time. “Shift start”: anyone who clocks in up to 2 hours before their shift is paid from the start of the shift.the employer only
“Photo when clocking”The device takes a photo when people clock in and out. It is deleted after 30 days.the employer only

With “Time counts from”, the real clock-in time is always kept. If someone really did start work earlier, tap “Pay from clock-in” on the entry in “Time tracking”. Entries before the shift are marked there, for example with “20 min before shift start” and “paid from 10:00”.

Important: Before you switch on photos, the page shows the notice “Before you switch on photos”. Photos of employees need consent or a works agreement, and your team must be informed beforehand. You can only switch on photos once you confirm “I have checked this and informed my team.”

Head office can ban photos for the whole system. To do this, it sets “Photos when clocking” to “Not allowed”. Then no device takes photos any more, even if a location has switched them on.

Clocking rule, team PINs and rejected clockings

  • “Clocking rule”: here you decide where people may clock in: “Anywhere (app and time clock)”, “App only in the store” or “Time clock only”. “Time clock” means the store device. Head office sets a default, and a location can only make it stricter.
  • “Team PINs”: here you see who already has a code. You can give someone a starter code with “Assign starter PIN”, reset a code with “Reset PIN” or lift a lock with “Unlock”. With “Allow clocking anywhere”, a person may also clock in where the rule would otherwise not allow it.
  • “Rejected clockings”: here you see clock-ins that were not recorded, for example because of a wrong code or because the month was already closed.

You can read more about codes in Codes for employees on the store device.

Hygiene reminders

When a check is due, the store device alerts first. If it is still not done, a notification goes to the shift lead after the first period and to the partner after the second.

  1. Go to the “Hygiene reminders” section.

  2. For the location, enter the “First period (minutes)”, between 5 and 240 minutes. The default is 15 minutes.

  3. Enter the “Second period (minutes)”. It must be longer than the first, at most 480 minutes. The default is 45 minutes.

  4. Tap “Save”. Your own values are then marked as “customised”.

If a location shows “without store device”, the periods only apply once a device with the “Hygiene” function is paired there. Partners and head office with hygiene rights can change them.

“Store device offline” early warning

If a store device has no connection for 24 hours, the item “Store device offline” appears in the early warnings, in yellow as “Important”. Head office and the partners of the location see it. That way you notice when a tablet is switched off, has no Wi-Fi or was unpaired, even if nobody told you.

Head office can change this period under “Menu” → “Settings” → “Set deadlines & warnings”, from 1 to 168 hours without a connection. The default of 24 hours prevents warnings overnight while the store is closed. How to read the early warnings is explained in Reading the early warnings.

Several devices and several locations

  • A location can have as many store devices as it likes, for example one in the kitchen just for hygiene and one at the counter just for clocking.
  • Each device has its own functions, its own device type and its own sound setting.
  • If you are a partner with several locations, you choose the “Location” when pairing. The list shows your devices grouped by location.
  • Your team's codes work at all of each person's locations.

Frequently asked questions

Do we need a bigger plan for another store device?

No. Store devices are included in your plan, as many as you need. You only buy the tablet itself.

The device says “never connected”. What should I do?

Check that the tablet is on, the app is running in front and the Wi-Fi is connected. If the tablet shows a pairing code again, it was no longer paired. Then pair it again.

Related articles

Didn't find what you need?

Inside Symiko, “Help” is always there – in the browser the question mark at the top, in the app under “Menu”: there you'll find the handbook, your support contact and the “Create ticket” button. Questions about your own processes are best answered by your head office. For questions about Symiko itself, write to us at hello@symiko.de.