Time entries are never deleted. They are corrected or voided, always with a reason. That way it stays clear what was changed.
Request a correction
Open “Time tracking” and find the day in the monthly list.
Tap “Request correction” on the entry.
Enter “From”, “To” and “Break (min)” and explain the change under “Why?”, for example “Forgot to clock out, stayed until 15:15”.
Tap “Send request”. The day shows “Request pending”, and your manager gets a message.
With “Withdraw request”, you take it back. You can only send requests for days with an entry that has not been approved yet.
Tip: It is even quicker on the store device: if you forgot to clock in, tap “Add start time” after entering your code. If you forgot to clock out, the device asks “When did you leave?”. Both also become a request for your manager. See Clocking on the store device.
Check requests
Partners and shift leads see “… open correction requests” in “Time tracking”. If you like, write a “Reply (optional)”, then tap “Accept” or “Decline”. If a partner has appointed a deputy for time corrections, the deputy can decide too.
Correct times directly
Open “Time tracking” and go to the “Team” section.
Tap “Correct” on the entry, change “From”, “To” or “Break (min)” and give a “Reason”.
Tap “Save”. If an entry is invalid, use “Void” with a reason instead.
Nobody can correct their own times, and approved entries are locked.