With the two-factor requirement, head office, partners and partners with several locations also enter a code from an authenticator app when they sign in. This protects accounts with access to financial and personnel data. As head office, you turn the requirement on or off for your whole system.
Before you start
You can only change the setting if you yourself are signed in with your second factor. If you do not have one yet, set it up in your profile first – see Set up and use two-factor sign-in. Without a second factor, the page shows the notice "To change this, sign in with your second factor. If you do not have one yet, set it up in your profile first." and the link "Two-factor sign-in in your profile" instead of the button.
Turn the requirement on
Open "Menu" → "All settings" and tap "Two-factor requirement" in the "Security" area.
Under "Two-factor requirement" you can see whether the requirement is on or off.
Tap "Turn requirement on" and confirm the question "Turn on the two-factor requirement for head office and partners?".
Symiko shows "The two-factor requirement is now on."
- In the browser
- In the browser, you find the setting on the "Security" page.
- In the app
- In the app, the tile opens its own "Security" view with the same switch.
What changes afterwards
- Head office, partners and partners with several locations also enter a code when they sign in.
- Anyone who does not have a second factor yet sets it up the next time they sign in. For this, they need an authenticator app on their phone.
- Invitation emails to management roles then include a note about this step.
- Shift leads and employees still decide for themselves whether to use two-factor sign-in.
- Automatic sign-out after 8 hours of inactivity stays unchanged.
- Every change is recorded in the log.
Tip: Let your network know in advance so that everyone has an authenticator app ready. A setup guide is in Set up and use two-factor sign-in.
Turn the requirement off
Open the same page and tap "Turn requirement off".
Confirm the question "Turn off the two-factor requirement? Existing factors stay in place."
Symiko shows "The two-factor requirement is now off."
Anyone who has already set up a second factor keeps it and still signs in with a code. New people no longer have to set one up.
Frequently asked questions
Can I turn on the requirement for individual people only?
No. The requirement always applies to everyone with the head office, partner and partner with several locations roles in your system. Anyone else can set up a second factor voluntarily in their profile.
Someone has lost the phone with their authenticator app. What now?
Without the code, the person can no longer get into their account. Contact the Symiko team: they can turn off two-factor sign-in for this person, who then sets up a new factor if it is required.