Symiko sends many emails for your system: invitations, emails about sign-in and passwords, notices, orders to suppliers and more. These emails carry your system's name, primary colour and logo. "Symiko" only appears in small print at the end of the email.
What the sender looks like
The sender is your system's name followed by "via Symiko", for example "Sample Bakery via Symiko". If someone receives the email in German, it says "über Symiko" instead. The sender address itself is always Symiko's verified address.
Set the reply-to address
In the browser, open "Menu" → "Settings" → "Branding".
In the "Emails" section, enter an address under "Reply-to address (optional)", for example info@your-system.com.
At the very bottom, tap "Save branding".
If someone replies to an email from your system, the reply goes to this address. Use a mailbox that is read regularly. If the address is not written correctly, Symiko shows "Please enter a valid email address as the reply-to address."
Logo and colour in the email header
The header of every email has your primary colour as its background, with your logo and name on it. Because the header is coloured, Symiko first uses the "Logo for dark surfaces" and otherwise the normal logo. It appears 32 pixels high and up to 160 pixels wide. How to set up your logo and colours is explained in Set up your logo and colours.
Tip: Some email apps only show images once you allow them. Until then, the header only shows your system's name.
When the sender only says "Symiko"
To stop anyone from sending emails with a deceptively real-looking sender, Symiko checks your system's name. In these cases the sender only says "Symiko":
- The name contains the word "Symiko".
- The name consists only of words like "Support", "Service", "Team", "Info", "Help", "Helpdesk", "Admin", "Administration", "Security", "Account", "Bank", "Payment", "Billing", "System", "Login" or "Password" – or their German counterparts.
A name like "Sample Bakery Service" is fine, because "Sample Bakery" is not one of those words. In the sender line, Symiko replaces quotation marks, angle brackets, commas, semicolons, colons, the @ sign and brackets with spaces. Symiko shortens very long names in the sender line after 60 characters.
Links in the emails
Links into the app include your short name. Anyone who taps one sees the sign-in page in your brand. More on this in Sign-in page in your brand.
Frequently asked questions
Can Symiko send from our own sender address?
No. The sender address is always Symiko's verified address. But with the reply-to address you make sure that replies reach you.
Can I change the text of the invitation email?
Yes, the first paragraph for each role and a welcome text. How to do this is explained in Welcome text and invitation texts.