Two-factor sign-in is optional and available for all roles, unless your system has made it mandatory for head office and partners. We strongly recommend it for head office accounts, because these accounts see a lot in the system. You need an authenticator app on your phone that creates time-based one-time codes.
Set up two-factor sign-in
Open your profile: on a phone, the circle with your photo or initial at the top right; on a computer, your name at the bottom of the sidebar.
Find the “Two-factor sign-in” card and tap “Set up 2FA”.
Scan the QR code shown with your authenticator app.
Type the six-digit code from the app into the “Code from the app” field and tap “Activate”.
The card now shows “Active – every sign-in asks for the code.”
Sign in with a code
Sign in as usual with your email and password.
Symiko shows “Enter code”. Open your authenticator app and type the current code into “Code from the app”.
Tap “Continue”.
If you see “That code is not right. Codes are valid for 30 seconds – try the next one.”, wait for the next code in the app and enter it again. Also check that your phone sets its time automatically.
- In the browser
- After your password, a separate “Enter code” page opens. You can also sign out again there.
- In the app
- The app asks for the code right on the sign-in screen. In your profile, the “Two-factor sign-in” card is at the very top, below your name.
Remove the second factor
In your profile, tap “Remove” on the “Two-factor sign-in” card. From then on, your password is enough again.
Lost or new phone
Symiko does not issue recovery codes. If you can no longer access your authenticator app, only the Symiko operations team can reset the second factor. Contact your head office for this; they will get in touch with us. The reset is logged.
Tip: Many authenticator apps can back up their entries or move them to a new phone. It is best to set this up right away.
Frequently asked questions
Is two-factor sign-in mandatory?
Usually not: it is optional. Head office can, however, make it mandatory for head office and the partners of its system, under “Menu” → “All settings” → “Security” → “Two-factor requirement” – see Two-factor requirement for your system. You then set it up the next time you sign in. Once it is set up, Symiko releases no data without the code – not even through integrations.
Does the code come by text message?
No. Symiko only uses codes from an authenticator app. There are no SMS codes.