A deviation is created automatically: for a value outside the allowed range, for “Not done”, for a missed check, for a rejected delivery or for an issue found during an official inspection.
Find deviations
If there are open cases, “Hygiene” shows something like “2 open problems” at the top. Tapping it opens the “Issues” list. At the top you filter between “Open” and “All”. Every deviation has a level: “Note”, “Deviation” or “Critical”. Deviations in core temperature, pest infestation and three deviations within 30 days count as critical (“Recurring”). Partners and shift leads find all open cases from hygiene, store checks and checklists together under “Menu” → “Hygiene & quality” → “Open issues”.
Work through a deviation
“Done right away”: What was done right away? If it was already recorded when the value was entered, it is shown here. Otherwise enter it and tap “Save”. Anyone at the location can do this.
In one form, enter the “Cause” (why did it happen?) and the “Lasting fix” (what stops it from happening again?). Choose “Assigned to” and a “Due date” (today or later). If the fix is already in place, tick that straight away. Then save once. Partners and shift leads do this.
If the fix is only put in place later, the person assigned or a manager then taps “Mark as done”.
Finally, the partner or head office confirms with “Yes, the problem is fixed”.
If the deviation was a mistake, partners and head office can close it with “Dismiss” and a reason under “Why dismissed?”.
Important: If a critical deviation stays without immediate action for two hours, Symiko reports it to head office.
- In the browser
- All steps are available.
- In the app
- The app has no choice under “Assigned to” and no “Dismiss” – use the browser for these.