The Academy is Symiko's training area. You find it under “Knowledge” → “Academy” section → “Academy” card.
Take a course
Open “Knowledge” → “Academy” and choose a course under “Topics” or “Learning paths”.
Work through the “Modules” and tick off each one with “Done”. You can do them in any order.
Start the “Final test”. It unlocks once all modules are ticked off – until then it says how many modules are still open. The questions are drawn at random; the pass mark is shown with the test.
Tap “Submit test”. If you see “Passed!”, open your certificate with “View certificate”; otherwise try again with “Try again”.
Certificates can expire. Symiko then shows “Expires on … – retake the course before it expires” or “Expired on … – retake the course”. On the certificate page, you print your certificate with “Print or save as PDF”.
In-person sessions
Below the Academy card you find the “In-person sessions” – on-site training with the time and the number of seats available. You sign up with “Register”; you answer an invitation with “Accept” or “Cancel registration”. Head office and partners can create sessions, invite people and record attendance (“Attended”, “Did not attend”) in the browser.
Verify a certificate
Under “Verify certificate”, enter the full number in the “Certificate number” field – for newer certificates including the letters at the end (for example SYM-2026-00341-KQXTRB; if your head office has set its own prefix, the number starts with it) – and tap “Verify”. The result is “Genuine and valid”, “Genuine, but expired” or “No match in your system.” It shows the name, course and date, but no score. Everyone except team members can use this check.
Head office: create courses
Head office creates courses in the browser: “Menu” → “Manage knowledge” → “Academy” → “Add course”. A course consists of modules (video, text or manual chapter, added with “Add module”) and test questions (“Add question”). Without test questions, the course counts as passed once all modules are ticked off. You also set “Required course”, “Pass mark”, “Questions per test” and “Certificate expires after”. A new course starts as a draft: the “What is still missing” box shows what is left to do, and “Publish” makes the course visible – for that it needs at least one module with content or one test question. With “Preview as employee” you see the course beforehand just as your team will see it; nothing is saved. With “Add learning path” you group several courses into stages; a learning path also only becomes visible once it is “Published”.