The chat is for work in the business. Head office talks to the partners, and each partner to their team. Within a team, everyone at the same location can message each other.
Message someone directly
Tap “Chat” at the bottom and then “New conversation”.
Under “Message directly”, choose the person.
Type your message in the “Write a message …” field and send it.
Create and manage a group
In “New conversation”, go to the “New group” section and enter the name under “Group name” and, if you like, a topic under “Topic”.
Choose the “Members” and tap “Create group”, then “Open group”.
Whoever created the group (and head office) can change it via “Manage group”: name and topic, “Add members”, “Remove” or “Delete group”.
Other members can leave with “Leave group”. In channels where head office shares information, only head office can write.
What messages can do
- Attachments: with “Attach image, PDF or voice message” you send images, PDFs or audio up to 10 MB.
- Voice message: “Record a voice message”.
- Reply, “Edit” or “Delete” your own messages, react with emojis.
- Type @first name to mention someone – that person gets a notification on their device.
- “Mute” silences a conversation.
- In the browser
- Also: turn a message into a ticket with “Turn into a ticket”; head office can move answers into the manual with “Move into the manual”.
- In the app
- You manage groups with the “Manage group” button, which opens a separate page.