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Pair and manage screens in your store

For
  • Head office
  • Partner
  • Team
Works in the browser and in the appUpdated

With the in-store screens module, head office controls what plays on the TVs in the stores. Locations can see whether everything is running. The module is only available if it is switched on for your system.

Pair a screen (head office)

  1. On the TV, open the address symiko.de/tv in the browser (for example via a streaming stick). It shows “Pair this screen” and a code that renews every 15 minutes.

  2. In Symiko, open “Menu” → “Screens” → “Overview” and go to the “Add device” section.

  3. Enter a name (for example “Till, shop window”), the location and the “Code from the screen”, then tap “Create”.

  4. You go straight to the new device under “Settings”. Choose the content there (playlist or channel). As soon as the device checks in, a green dot appears.

You can also add screens under “Devices” with “Add screen”. To pair a new device for an existing screen, go to the device and choose “Settings” → “Pair new device”. The previous device loses its access and shows a pairing code again.

If a device shows “pair again”, its device code was reissued for security reasons. The TV then shows a pairing code again by itself. Enter it for the device under “Pair new device”. Name, content and settings are kept.

Show content (head office)

  1. Tap “Create playlist” and add images and videos with “Choose media” → “Add”. You upload new files under “Media”.

  2. Tap “Publish”. Changes only become visible after that. A playlist that has never been published shows nothing; in selection lists it appears with “(draft)”.

  3. Assign the playlist to a screen with “Assign”, or to all screens with “Put on all screens”.

For special situations there is an “Emergency playlist”, which you show everywhere with “Start emergency mode”, and “Reload player” for a remote restart. The emergency playlist has to be published. It is best to set it up in advance.

For locations

Partners and shift leads find the “Screens in the store” page in “Menu” in the “Screens” group: it shows whether everything is running. Head office controls the content. Team members do not see this area.

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Didn't find what you need?

Inside Symiko, “Help” is always there – in the browser the question mark at the top, in the app under “Menu”: there you'll find the handbook, your support contact and the “Create ticket” button. Questions about your own processes are best answered by your head office. For questions about Symiko itself, write to us at hello@symiko.de.